Deliveries

We deliver across most of the UK using our fleet of vans, and in some locations we will use trusted third-party couriers to ensure a consistent service. You can check your agreed delivery days at any time in the Account section of the website.

There is no charge for standard deliveries which meet agreed order minimums. Where an emergency or non-standard delivery is requested, we may choose to use a third-party courier service which will incur additional charges. We will let you know about any additional charges before confirming the order.

For security purposes, any new delivery address will need to be added to your account prior to placing an order. You can request a new address via the website by heading to Account > Delivery Addresses, or by emailing [email protected].

Please be aware that available delivery days vary by location. Delivery days for the new address will be confirmed with you as part of the setup process.

If you wish to collect an order from our London warehouse, please state this when placing your order or contact [email protected] to arrange a collection window. For more information on collections, please see our Order Collection Guide.

All deliveries or collections made by Enotria need to be checked and signed for upon delivery by an authorised member of staff. If you are unable to be present for a delivery or collection, we would ask you to contact Customer Services to alter your delivery window times in advance. Please ensure that any member of staff on-site who signs for a delivery or collection has permission to do so.

If you have missed a scheduled delivery, please contact Customer Services to arrange re-delivery. This will normally be on the next available delivery day. If you require a delivery any sooner than that, we may have to use a third-party courier which would incur extra charges. We will let you know about any additional charges before confirming the order.

Occasionally we may send small orders via DPD for logistical reasons (e.g. bad weather). Orders that are out for delivery with DPD can be tracked on the DPD website using the order number as the reference.

We take care to route all our customers' deliveries in the time windows specified, but in very rare cases, circumstances beyond our control can affect the timings of our drivers' routes. Where possible we will call ahead to let you know of any delays.

If you have not heard from us and your delivery is late, please call Customer Services on 020 8961 5161. Our systems are equipped to view the location of the majority of our drivers, so we will be able to give you an update on what time your delivery should arrive.

If your delivery contains items that were not on your original order, please notify your delivery driver before signing for the delivery, and these will be returned to us. We will ensure your account is not charged for any items you have not requested.

On the rare occasion where a delivery is damaged in transit, we will notify you and arrange a re-delivery on the next available delivery date. Should an item arrive damaged, please notify your delivery driver who will record all damaged stock on the delivery note before asking you to sign for the delivery. Your invoice will be corrected automatically upon the driver's return to the warehouse, and we will contact you to arrange redelivery.

To report any delivery discrepancies that arise after the delivery has been completed, please contact our Customer Services team and provide as much information as possible within two working days of delivery.